Welcome to the Pique Privacy Policy (“Policy”). This policy details how we collect, store, protect, and share your information and data.
Pique is operated by Vaanj Inc., LLC. The company responsible for your information under this Privacy Policy is:
Vaanj Inc.
12229 Juniper Blossom Place Clarksburg, Maryland, 20871 United States
This Policy applies to all websites, applications, events and all other Services that operate under the brand Pique. As referred to in the Terms of Service, we refer to all of the above-mentioned as our “Services”. This Policy is also linked in the Terms of Service.
In order for us to provide you with the most compatible matches, we need to collect information about you. This information includes basic details, such as your name and birthday, along with your preferences for the kind of people that you would lieke to be matched with. To further understand who you are, we collect information about the usage of our services by you, including access logs. In addition, we also collect third-party information, when you create our access our Services through social media or third-party services.
By agreeing to our Policy, you agree to give us the following information:
Upon account creation, at a minimum, you give us your phone number, email address, birthday, gender, and preferences of who you’d like to be matched with, such as but not limited to gender preferences and age range preferences
Upon completing the onboarding process, you give us information such as sexual orientation, your bio, your occupations, and photos that you want to be shown on your profile. Adding content like photos means that you allow us access to your camera or photo album. Providing us with this information means that you give us consent to use this data for the purposes that we have stated and listed out in this Policy
When you participate in any surveys, or marketing campaigns, through any means, you give us access and insight into our Services and responses to questions that we may ask
When you choose to participate in our ambassador program, promotional events, and marketing events, we collect the information that you use to participate in the above-mentioned
When you contact or speak to a customer care representative or one of our employees, we collect and store the information that you provide during those interactions
When you share information with us about other people, such as using a friend’s phone number to access our services or give us a friend’s number for marketing campaigns, we store and process this information on behalf of you
We process all chat communication that you have with other members to ensure that we are keeping our Services safe to use for all of our members
We process all content that you publish on our Services to ensure that we are keeping our Services safe to use for all of our members
Along with information that you provide us about you directly, we also collect and store information that we get about you from others. This information includes information that we get from other members about you - this happens in cases when other members interact with you and/ or when other members submit a report about you. Social media is another way that we collect information about you. If you choose to share information with us through your social media accounts, such as logging in to our Services via Facebook, we store the information associated with your social media.
When you choose to use our Services, we automatically get technical data and information about your usage of our Services. This information includes:
Services. To get a better understanding as to what cookies are and how we use them and how you can control the usage of cookies, please read our Cookie Policy.
Our main goal is to continue to strive to improve and deliver the best product for you and your needs. Keeping this in mind, collecting the above-mentioned data and information allows to gain insight in how we can best develop and improve our Services for you. Below are a list of ways of how we use the data and information that we collect about you:
Safety: Your safety is of utmost importance to us. Collecting this data and information enables us to monitor and address any suspected, alleged, or Terms of Service. It also helps us to ensure that we take long-term measures to prevent further violations of our Terms of Service, and retaining the data that we collect of past or ongoing violations allows us to address these issues in a way so that they have a lower chance of recurring. It also allows us to connect to members who have submitted violation reports through our Service. Finally, it allows us to retain data in the case that we have to enforce, defend, or exercise our rights that we have stated in our Terms of Service.
Below are the cases and with whom we share the information that we collect about you:
Other Members: Our main goal is to give you the best experience by trying to connect you with members that we think you are most compatible with. In order to do so, we share the information that you voluntarily disclose on our Services, such as your public profile. Given this, please ensure that the information that you are choosing to voluntary disclose is information that you are comfortable with sharing with other members on the app. In addition, if another members submits a report about you (such as filing a violation claim of our Terms of Service), if we have to take any action, then we may share the actions that we took to the person who reported you.
Please note that all information we share will be under the above circumstances and all information is shared in a hashed, non-human readable format. In addition, we may combine this information with other information that we collect from other sources, such as cookies, in hashed, non-human readable format. To gain more of
an insigh as to how we use cookies and other similar technologies, please read our Cookie Policy.
Just as we want you to be aware of our rights, it is also important to us to ensure that you know what privacy rights you have. Depending on where you live, you may have the following privacy right(s):
When you place requests to exercise your above rights, please note that we may ask you to provide us with proof of identity, in order to maintain safety for you and amongst our members. If there is no valid proof of identity provided or if we are unable to authenticate you, then we may reject your requests. Your requests may also get rejected if the request is invalid or unlawful, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you request to receive information that involves another member, such as copies of message between you and them please note that we also need the other member to directly contact us and provide us with written consent along with their proof of
identity before completing the request. We may not be able to provide requests that entail restricting or objecting to certain data processing, especially in circumstances in which this would lead to not being able to provide you with our Services anymore. An example of this circumstance would be if you request for restriction on collecting your date of birth; because we have to ensure that all members are 18 years or older, we would not be able to complete such request.
If you reside in Virginia, Colorado, or Connecticut, USA, you may appeal a request that we denied by contacting support@piquedating.com. If you have further concerns about your appeal or the result of your appeal, you may contact your attorney general for your state. Please also note that we do not “sell” your data, or use it for “target advertising” in making decisions that produce legal or similarly significant effects, as those terms are defined by applicable law in your state, so no opt-out choice is necessary.
At the end of the day, this information is about you, so we want to ensure that you understand that you have full control over your information. Here are the options and tools that you can use to understand, maintain, and manage your control over your information:
We only store your personal information for as long as we need it for legitimate business and/ or legal purposes, as stated in Section 7, and as permitted by applicable law. Please note that if you want to or decide to stop using our Services, you can close your account, which will ensure that your profile is no longer visible to other members. After you close your account, we will also delete all personal information that we store about you, with the given restrictions:
To ensure safety amongst our members, we have a safety retention period of your information for three months following closure of your account, and one year following in the case of an account ban. We keep this information for this period in the circumstance that it becomes necessary to investigate harmful and/ or unlawful conducts.
After the safety retention period is complete, we delete all data except the following for specified purposes:
We have to follow legal data retention policies and obligations for records of consents that our members give us for 5 years to evidence our compliance with applicable law.
We keep customer care records, supporting data, and imprecise location of download for five years to support our customer care decisions, enforce our legal rights, and enable us to defend ourselves in the event of a claim, and we need information on the existence of past accounts, which we delete after three years of the closure of your last account to ensure accurate financial forecasting and reporting.
We store profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims.
We store data necessary to prevent members who were banned from opening a new account due to a violation of our Terms of Service, for as long as necessary to ensure the safety of our members.
We store information on the basis of legitimate interest in the circumstance that there is an ongoing, outstanding or potential issue, claim or dispute, which requires us to store this information. An example of this is if we receive a valid legal subpoena or request asking us to preserve data, in which case we would need to keep the data to comply with our legal obligations, or if data would otherwise be necessary as part of legal proceedings.
As we continue developing and improving our Services to ensure that we are providing you with the best experience, our Privacy Policy may change accordingly. Under the circumstance that we need to make changes to our Privacy Policy, we will notify you before any material changes take effect so that you have the time to review the changes.
If you have any questions and/ or concerns about this Policy, please contact us via email to support@piquedating.com or please contact us via mail to 12229 Juniper Blossom Place, Clarksburg, MD, 20871.